The garage door doesn't open all the way and makes strange noises when moving.
Performing a visual inspection of a few key parts was our first step. Disconnecting the opener and securing the garage door in the open position was our first second. We noticed considerable fraying on the cables and the torsion spring coils looked quite malformed. The customer did confirm that it was quite old. We replaced the spring and both cables and adjusted their length and tension to suit the garage door's weight. The problem was gone.
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* $29 service call - deducted from the service
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