Customer Issue: Mister Chi-So’s garage door refused to open more than a few feet before changing its mind and closing again. There were no sounds of mechanical stress, so this looked like an opener problem.
Our Solution: We checked the remote control and wall consoles for stuck buttons or short circuits. Finding none, we next looked at the garage door opener settings for anything calibrated wrong. Still nothing. Finally, we checked for mechanical jams, and when there were none we replaced the motherboard and reprogrammed the garage door opener from scratch. That did the trick!

Customer Issue: The customer’s garage door insulation wore down and started letting moisture in, leading to several rollers getting rusty.
Our Solution: We raised Mrs. Protista’s garage door out of its tracks and removed the offending rollers and hubs. We made sure we had dry sockets to work with before installing the replacements, and we replaced the waterproofing on the panels and tracks too. When we reinstalled the garage door and connected the opener and cables again, the new set of rollers were well protected from moisture damage.