The customer’s garage door tracks had some loose screws, which eventually led to some of the bottom rollers on that side slipping out.
Luckily, the garage door itself was in good condition, as were the rollers and tracks. We raised the door, had the customer get his car out of the way, and then lifted it off its tracks entirely. Tightened and leveled the tracks, reinstalled the door, and problem solved! Testing the garage door back in its tracks revealed no wobble or rattling.
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* $29 service call - deducted from the service
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